客戶產(chǎn)品線已經(jīng)有我們的同類產(chǎn)品
當客戶已經(jīng)從自己同行手里購買同類產(chǎn)品的時候:好消息是確認客戶對產(chǎn)品有需求,及立即的采購計劃。壞消息是客戶可能對于現(xiàn)在的供應商很滿意,并不要更換供應商,此時殺進去難度很大,而且需要經(jīng)過客戶的反復考驗。
下手開發(fā)的幾個切入方向:
1.不斷開發(fā)適合市場需要的新品,推薦給客戶。如果新品被選中,則可以順利建立關(guān)系。
2.考察客戶網(wǎng)站,看看客戶的用戶對于現(xiàn)有產(chǎn)品的反饋和投訴,試圖解決這些不被現(xiàn)有供應商重視或者解決不了的問題,這些應該是客戶很關(guān)注的。
3.考察客戶銷量比較大的款式的產(chǎn)品,研究看是否有方法可以在保證質(zhì)量的情況下,大幅度降低成本,通過價格吸引客戶。
那么第一封開發(fā)信一定要直接突出自己的優(yōu)勢,如果你所能提供的和客戶現(xiàn)有的供應商一樣,那客戶為什么要費那么大的力氣換個供應商呢?所以你需要給客戶充足的理由,開發(fā)信要開門見山,點出你能給客戶帶來的好處,并且要有充分的令人信服的論據(jù)來支撐你的觀點。
專業(yè)郵件模板11:
以推薦新品為方向切入
Hi John,
Good morning!
We are a candidate vendor for XXX company,currently we are serving XXXX,XXXX customers(先給2個大客戶的名字,最好是同目標客戶時同類的。).We have passed ISO9001,and our products has passed UPC certificate.We are very confident that you can rely on us as a capable vendor.
I am writing to introduce a new product to you.This product is targeting 20-29 years’lady.The sales in XXX market have proven to be very successful.Within only 2 months,the sales have reached 100000 units.I noticed from your web site,that 20-29 years’lady is one of your major clientele,so introduction of product XXX should be a big sales hit for you.
BTW,we have the samples ready.Do you want to evaluate this new product XXXX?
Best regards,
XXXXX
專業(yè)郵件模板12:
以克服問題為方向切入
Hi John,
Good morning!
I just visited your web site,and studied your customers’feedback on your product XXXX.It sounds that your customers(390 customers remarked online)are demanding to:XXXXX陳述一下客戶潛在的問題。
We have successfully helped 20 customers solved this problem.XXXXX(描述一下細節(jié),給點具體的信息。不要太詳細,留個伏筆,下次再聯(lián)系他)
Very briefly about ABC Company,we have abundant experience serving XXXX,XXXX customers(先給2個大客戶的名字,最好是同目標客戶時同類的。).We have passed ISO9001,and our products has passed UPC certificate.We are very confident that you can rely on us as a capable vendor.
May you give me a chance to present you more information on this?I will be glad to send you more detailed information upon your consent.
Best regards,
XXXX
專業(yè)郵件模板13:
以降低成本為方向切入
Hi John,
Good morning!
We are a candidate vendor for XXX company,currently we are serving XXXX,XXXX customers(先給2個大客戶的名字,最好是同目標客戶時同類的。).I am writing to tell you,that we are able to cut your cost for XXX item by 20%,thanks to the current break-through innovation on the production process.
The reduction in cost will not in any way influence the quality.We have passed ISO9001,and our products has passed UPC certificate.
What products are you currently purchasing?May I make an offer to you based on these items for you to compare?
Best regards,
XXXX
詢問采購業(yè)務的負責人
清楚了客戶的興趣之所在,以及自己公司和產(chǎn)品的優(yōu)勢,研究清楚如何引起客戶強烈的興趣后,就要考慮這封開發(fā)信要發(fā)給誰了。
找到具體的聯(lián)系人,會讓開發(fā)信的成功率數(shù)倍提高。學習利用谷歌找到采購負責人很重要,如果找不到采購負人,就直接搜“ 客戶網(wǎng)站.com”,找到客戶公司任何一個聯(lián)系人,再向他們問采購負責人的聯(lián)系方式,成功率也很高。
新手切忌不問收件人是誰,上來就推銷,說一通套話我們是最大的,我們是質(zhì)量最好的,最便宜的。推銷會讓客戶很反感,尤其是收件人并不是具體負責采購的人,看到這樣的推銷信,直接就刪除或者丟到垃圾郵件箱里了。
這封郵件的目的要清楚,就是找到相關(guān)的采購負責人。客氣禮貌地說明來意,郵件可以簡短點。
專業(yè)郵件模板14:
詢問相關(guān)業(yè)務的聯(lián)系人(已知聯(lián)系人,不知聯(lián)系方式)
Re:Hi Mary,can you tell me the email of Mr.XXXX?
Dear Mary,
Hope you have a nice day today.
Can you tell me the email address of Mr.XXXX?
I would very much appreciate your help.
Best regards,
XXXX
專業(yè)郵件模板15:
詢問相關(guān)業(yè)務的聯(lián)系人(不知聯(lián)系人,不知聯(lián)系方式)
Re:Hi Mary,may I ask you for a favor?
Dear Mary,
Hope you have a nice day today.
We are a qualified supplier of XXX Company,we can help you to save at least 15%of your purchasing cost for product XXXXX.
May I ask you for a favor?Who should we contact for evaluating this further?
I would very much appreciate your help.
Best regards,
XXXX
客戶產(chǎn)品線還沒有我們的同類產(chǎn)品
如果客戶產(chǎn)品線里還沒有我們的同類產(chǎn)品,對于你來說是個潛在的機會。如果是個大客戶,開發(fā)的周期會很長,因為大公司做決策流程很長,需要不同部門的審批。從客戶的立場來想,當我們不知道一個新品的時候,有供應商來找我們。我們會是什么樣的一個判定流程呢?
1.這個產(chǎn)品是什么?為什么我要加入現(xiàn)有產(chǎn)品線?
2.嗯,這個產(chǎn)品不錯。這家公司資質(zhì)如何?有能力保證品質(zhì)和供應嗎?
3.他有能力做,價格是否有競爭力?我是否要比較一下其他的供應商?
所以我們初期的目標應該設定為讓客戶接受這個產(chǎn)品,第二步的目標是讓客戶接受我的公司。如果客戶第一步對產(chǎn)品感興趣了,此時要及時介紹公司,證明你們有能力提供高品質(zhì)的產(chǎn)品,保障供應。
第一封開發(fā)信需要把新產(chǎn)品介紹給客戶,同時,還要把產(chǎn)品的益處,能給客戶帶來什么商業(yè)利益講清楚,如果有銷售統(tǒng)計數(shù)據(jù)證明這個產(chǎn)品快速上升趨勢的話則最好。
專業(yè)郵件模板16:
Dear John,
I just visited your web site,and found that you are not offering XXX products to your customer yet.
The sales of XXXX product in your local market grows very fast.The sales are expected to be very hot in 2023.
May I give you a little more information regarding XXX products for your study?
Target:It targets 30-40 years old man.
Features:
Price range:
Landed cost for you:
Estimated sales for you:
BTW,we have samples ready,do you need a sample to evaluate it?
Best regards,
XXXX
這封開發(fā)信的重點在于讓客戶知道有這么一款產(chǎn)品,市場上銷量不錯。產(chǎn)品介紹的側(cè)重點在于讓客戶直觀地評估該產(chǎn)品帶來的收益,所以一些信息如目標市場價,采購成本,銷量等都很有幫助。
利用展會作為契機
國外有研究,平均每個客戶要觸動8次才能合作。所以我們每次展會前都會發(fā)送大量的郵件給客戶。正好也是一個借口,客戶一般不反感。如果能去參展,我們展會流量會增大,能當面談當然成功率要提升很多。如果客戶不去,也沒關(guān)系,他至少了解我們多一次。這種方法宣傳既有重點,又有廣度。那些到了展會的客戶可以進一步深談,而沒有去的客戶也加深了一次對公司的印象,公司堅持參展對于客戶來說也是實力展示和傳遞信心。
專業(yè)郵件模板17:
Re:Hi Mike,will you visit the Canton Fair on April 15th,2022?
Hi Mike,
Will you visit the coming Canton Fair?If so,will you please visit us at:booth XXXXX,
We have plenty of new products to be released then.Please follow the following link to preview the new products.www.XXX.com A%promotional discount is offered on the fair.
I look forward to seeing you there.
Best regards,
XXXX
專業(yè)郵件模板18:
Dear XXX,
We hereby sincerely invite you to visit our booth at展館from時間as the展會is coming.
Our company is a professional產(chǎn)品.We specialize in designing and manufacturing產(chǎn)品.We constanly update models and develop new products.Providing everycustomer superior quality products at competitive price.
It would be a great pleasure to meet you at the exhibition.We expect to establish long-term business relations with your company in future.
Exhibition Center:展館地址
Booth Number:展位號
Date:時間
Yours sincerely,
XXX
模板文字僅供參考,思路引導才最重要。不同的客戶,應采取不同的策略和技巧。
客戶想要的是什么?
只有被打動的客戶才會回復,也只有解決了客戶的疑問,滿足了客戶的需求,客戶才會把訂單交給你。
客戶背景調(diào)查與分析思路
只有做足功課,調(diào)研客戶的興趣點,才能搔到客戶的癢處。上客戶網(wǎng)站、社交賬號(Facebook、領(lǐng)英等)里分析,在Google、購物網(wǎng)站里研究該行業(yè)客戶的特點和痛點。
所有的切入方向都是建立在獲知客戶的痛點并準確傳達產(chǎn)品價值上,基于客戶痛點解決現(xiàn)存的問題,更要幫助客戶發(fā)現(xiàn)潛在的問題,創(chuàng)造客戶的需求。
做好這一切才能水到渠成!