在速賣(mài)通上面開(kāi)店運(yùn)營(yíng),肯定也離不開(kāi)對(duì)客戶(hù)的維護(hù),而且也避免不了去催促客戶(hù)下單,如果各位還不懂得這個(gè)技巧的話,那今天我就來(lái)給各位詳細(xì)介紹一下速賣(mài)通催單的方法和常見(jiàn)話術(shù)。
1、Dear Friends,We are so honored to be your supplier.In order to establishing our first cooperation,we will offer a 5%off on this order.Discounts already made,what you need to do is just pay for it directly.Thank you and best regards。
2、Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you,such as price,size,color etc.Please feel free to contact me.In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible.Thank you!
3、Dear,I give you a discount about this order,hope you will like it.And as soon as you make a payment.I will send it ASAP.Please don't worry.If you have any problem about this product or others.I am pleasure to help you to solve with that。
常見(jiàn)話術(shù)有哪些?
1.打電話(尺碼錯(cuò)誤)--客戶(hù)自己測(cè)量了尺寸發(fā)現(xiàn)與網(wǎng)站上描述的不同
Hello,this's Richer from Aliexpress,are you free to talk about the dispute?
I see you bought a jacket in our store,and open the dispute,you measured the bust and say it's wrong in the website.I think maybe the tailor gave us the wrong size information.
could you cancel the dispute?I want to know if you can wear it or not,if you can't wear it,is there any body could wear it,like your colleagues,friends or brothers.if you can sell to them,I will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?
Ps:重點(diǎn)是轉(zhuǎn)移話題,不要一直糾紛是否真的錯(cuò)誤了,因?yàn)橛袝r(shí)候我們是代銷(xiāo)的產(chǎn)品,并沒(méi)辦法拿到實(shí)際的樣品進(jìn)行測(cè)量,主要是問(wèn)他能不能穿,不能穿可以給他朋友或者同事,然后引導(dǎo)他再買(mǎi)一次,給他些折扣。
2.打電話(貨物在途中)--單號(hào)一直停留在某處沒(méi)有動(dòng)
Hello,this's Richer from Aliexpress,are you free to talk about the dispute?
you open the dispute because the package is still on the road,I think you also know we actually sent it out by express,just the speed of express is very slow this period,I got other customer'message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if I have any new information,i'll let you know at the first time.
Ps:中國(guó)郵政的速度大家有目共睹,有時(shí)堵起來(lái)2個(gè)月都卡著不動(dòng),這種情況主動(dòng)提出延長(zhǎng)收貨時(shí)間,跟他一起關(guān)注物流信息。
3.打電話(無(wú)法查詢(xún)單號(hào))--單號(hào)剛填上去就說(shuō)查不到信息
Hello,this's Richer from Aliexpress,are you free to talk about the dispute?
you open the dispute because you can't check any information of the tracking number.I checked it this morning and see it has already arrived in Orenbury,the customs clearance is completed,i think you can get it soon.
could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.
Ps:很多時(shí)候都是我們剛填上單號(hào)顧客就開(kāi)始查,查不到信息就提糾紛,這種情況就是把自己的查詢(xún)結(jié)果告訴給他。
速賣(mài)通因?yàn)槭且粋€(gè)跨境電商平臺(tái),因此也對(duì)客服的要求很高,需要各位懂得多國(guó)的語(yǔ)言,這樣才能夠更好的溝通促進(jìn)成交呢。